Specialist Vets in Portsmouth

## Summary The Pet Vet Portsmouth offers a mix of routine and emergency treatment, with on-site diagnostics listed on its website (X‑ray, ultrasound, dental X‑ray, and an in‑house laboratory), plus nurse clinics, home visits, and a Pet Health Plan. Recent reviews give concrete examples of how the team operates day-to-day: owners mention being kept updated throughout a spay procedure, being fitted in for a same-day appointment for a cat, and receiving compassionate help arranging cremation even when not registered with the practice. The clinic also advertises 0% finance via CarefreeCredit (eligibility subject to credit checks). ## Services - Vet consultations and nurse clinics (website). - Home visits (website). - Routine and emergency treatment (website; the clinic data also flags emergency services). - Diagnostic facilities: X‑ray, ultrasound, dental X‑ray, and an in‑house laboratory (website). - Dentistry support implied by dental X‑ray (website). - Orthopaedics (website). - BOAS surgery (website). - Exotic pet care (website). - Pet health certificates (website). - End-of-life support mentioned in reviews, including cremation arrangements and “goodbye” appointments (reviews). - Preventive care mentioned in reviews: vaccines and routine check-ups (reviews). - Veterinary Nurse Training facility (clinic data). ## People - **Lisa** (reception): described as friendly and helpful, and specifically thanked for making an insurance claim process “easy and simple” (review mentions VetSure) (reviews). - **Emily** (reception in one review; also named alongside Roe in another): owners mention clear explanations and patient handling, especially with nervous pets (reviews). - **Roe** (role not stated): called out for “great work,” with praise focused on knowledge and explaining things to clients (reviews). ## Reviews **Google rating: 4.6 stars from 451 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Clear, step-by-step explanations during appointments and treatment (e.g., “explained every step” during a visit). - Communication during procedures: one spay review describes being kept informed throughout the day and feeling able to contact the clinic afterwards if problems arose. - Appointment flexibility: one owner reports their cat was fitted in the same day despite initially booking for the next day. - Support around payment/claims: reviews mention staff helping discuss payment methods, a “premium” health plan that reduced costs, and straightforward insurance claim handling (VetSure mentioned by name). - End-of-life care: multiple reviews describe compassionate support during euthanasia/goodbye visits and help arranging cremation, including for someone not registered with the clinic. - Handling anxious pets: owners mention calm, patient handling that helped nervous dogs feel less scared during visits. - Cleanliness/setting: one review specifically notes the premises felt “very clean and inviting.”

## Summary Portsmouth Vets4Pets Ltd is part of the Vets4Pets brand and is described on its website as a locally owned practice. It’s set up for both routine care (annual checks, vaccinations, nurse clinics, health plans) and more involved work, with an in-house lab, digital X‑ray and ultrasound, operating theatre, hospital ward and an isolation unit. In the latest reviews, owners repeatedly mention getting seen quickly for urgent issues (including being fit in and a same‑day appointment “within the hour” for a cut paw) and practical help with admin such as sorting a pet care plan cancellation and organising travel/relocation documents for a cat. ## Services Based on the website summary and the reviews available to us, the practice offers: - **Routine care**: annual check-ups and vaccinations (mentioned in reviews). - **Health plans**: listed on the website; one review mentions a **pet care plan** and staff helping reinstate it after an accidental cancellation. - **Diagnostics & monitoring**: in-house laboratory (biochemistry, haematology), blood pressure monitoring, ECG, digital X‑ray, ultrasound. - **Surgery & procedures**: dentistry, anaesthesia, airway surgery, cruciate surgery, fracture repair, ear surgery; operating theatre. - **Medical services**: dermatology; laser treatment. - **Hospitalisation & infection control**: hospital ward, isolation unit, separate cat and dog wards. - **Nurse clinic**: listed on the website. - **Species seen**: small animals, reptiles, and “exotic pet” services are listed on the website. - **Documentation**: animal health certificates are listed on the website; a review describes help organising relocation/travel documents for a cat. - **Emergency cover**: the website states that when the clinic is closed, emergency cover is provided by **Vets Now** (named on the website as the out-of-hours provider). The clinic is also listed as a **Veterinary Nurse Training facility** (structured clinic data). ## People - **Justyn** (vet; role implied in a review): mentioned by name in a long-term client’s review for guiding them through an end-of-life decision for their pet (“guiding us to make the right decision when the time came”). - **Reception team (unnamed)**: one owner describes a receptionist making “one call” to fix an accidentally cancelled pet care plan, reducing stress about costs; other reviews also highlight reception being helpful and appointments being arranged quickly. ## Reviews **4.6 stars from 521 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Fast access for urgent problems:** multiple owners describe being fit in quickly; one review says they were seen “same day within the hour” for a dog with a cut paw. - **Help with plans and paperwork:** a receptionist is credited with promptly reinstating a pet care plan after accidental cancellation; another owner thanks the team for organising relocation documents for a cat. - **Professional vet care and supportive handling of difficult decisions:** reviews mention professional vets for routine check-ups/vaccinations and one owner specifically thanks a vet (Justyn) for guidance at end of life. - **Consistent, respectful interactions across the team:** several reviews mention kindness and respect from reception through to veterinary staff, including attention to pets as individuals.

## Summary Companion Care (Portsmouth) Ltd is part of the Companion Care group (“a family of veterinary surgeries” per its website) and describes a practice set up for diagnostics and surgery, with on-site facilities including an operating theatre, in-house lab, imaging, and separate wards. The website also lists care for rabbits, small mammals and exotic pets, and reviews back this up with owners mentioning treatment for rabbits, rats and even a tortoise. Recent reviews repeatedly describe vets taking time to explain problems and options clearly, with examples including discussing alternatives to a dog’s current medication and not rushing appointments so owners can ask questions. Out-of-hours care is stated to be provided via Vets Now Portsmouth. ## Services - **Diagnostics and monitoring (on-site, per website):** X-ray, ultrasound, ECG, blood pressure monitoring, tonopen (eye pressure), in-house laboratory (biochemistry and haematology). - **Surgery and hospitalisation (per website):** operating theatre, hospital ward, isolation unit, and **separate cat & dog wards**. - **Dentistry** (listed on website). - **Endoscopy** (listed on website). - **Laser treatment** (listed on website). - **Nurse clinics** (listed on website). - **Health plans** (listed on website; no prices provided in the inputs). - **Pet passports** (listed on website). - **Parasite testing:** lungworm testing (listed on website). - **Exotics and small pets (per website and reviews):** exotic pet care; rabbit medicine and testing; small mammal medicine and surgery. Reviewers specifically mention rabbits, rats, and a tortoise being treated. - **Emergency / out-of-hours (per website):** out-of-hours service is provided through **Vets Now Portsmouth** (website states arrangements and procedures are provided). ## People - **Roberto (vet, per review):** one owner reports their dog usually growls at vets but was relaxed with him. - **Amelie (vet, per review):** described as taking time to understand a dog’s history, asking about response to current treatment, and discussing medication alternatives. - **Claudio (vet, per review):** described as using humour and kind words to put an owner at ease and taking time to listen to worries. - **Lisa (staff member, per review):** praised for being helpful and professional when assisting with a request for a dog’s medical records. - **Antony, Christiaan, Sara (roles not stated, per review):** thanked by a long-term client for support and patience when discussing options during end-of-life decision-making. ## Reviews **4.5 stars from 319 reviews.** Themes below are drawn from the latest written reviews available to us. - **Clear explanations and shared decision-making:** owners describe being told what was wrong and what treatment was needed “in a way that I was able to understand,” and being talked through options. - **Appointments that don’t feel rushed:** multiple reviews mention vets taking time to listen and allowing plenty of questions. - **Handling anxious pets:** one owner says their dog is normally reactive at vets but was “very relaxed” during the visit. - **Support with difficult situations:** a long-term client describes staff being patient and supportive while discussing options during serious illness and end-of-life decisions across multiple pets. - **Care for a range of species:** reviews mention dogs and cats as well as rabbits, rats, and a tortoise, aligning with the website’s stated exotic/small mammal services.

## Summary Portsmouth PDSA Pet Hospital is part of **PDSA (a charity)** and, based on its website, focuses on **free and low‑cost veterinary care for pets in need**. Structured clinic data also lists it as a **Veterinary Nurse Training facility** and offering **emergency veterinary services**. Recent reviews most often describe **urgent/emergency help for very unwell pets**, including cases where pets were seen quickly and where staff either **saved a cat’s life** or provided end‑of‑life support and explanations when a pet couldn’t be saved. A minority of feedback conflicts with this, describing repeated visits for an ongoing problem and feeling “fobbed off” unless the pet was critically ill. ## Services - **Free and low‑cost veterinary care** for eligible pets (stated on the clinic’s website summary). - **Emergency veterinary services** (listed in structured clinic data); reviews describe being seen for emergencies, including a dog being treated as an emergency and being seen on a Sunday. - **Urgent care for sick cats**, including one owner saying their cat was helped “ASAP,” and another saying staff **saved their cat’s life** and reduced pain/discomfort. - **Gastrointestinal foreign body concern** mentioned in reviews (a puppy that ate part of a plastic toy and was supported by the clinic). - **End‑of‑life care** is referenced in reviews, including **PTS (put to sleep)** with staff described as supportive. ## People - **Reception team**: mentioned specifically in one review as being kind and supportive during an end‑of‑life situation. - **Clinical staff (unnamed)**: commonly described in reviews as helpful and polite; examples include: - Acting quickly for a “poorly” cat. - Providing answers an owner had been seeking “for months” in a difficult case. - Supporting owners through pet loss and focusing on preventing suffering. ## Reviews **4.6 stars from 903 reviews.** The latest written reviews available to us skew strongly positive about staff helpfulness and emergency support, with one recent negative account focused on perceived lack of treatment for non-critical issues and repeated paid visits. “Themes below are drawn from the latest written reviews available to us.” - **Fast help for very unwell pets**, including “ASAP” attention for a sick cat and emergency appointments described as not being hesitated over. - **Life-saving and pain-relief outcomes** are mentioned (one owner credits the team with saving their cat’s life and improving comfort). - **Support in end-of-life situations**, including kindness during PTS and efforts to provide answers even when a pet couldn’t be saved. - **Capacity/triage frustrations appear in a minority of reviews**, including one owner feeling they were told to book/paid for appointments yet the vet “won’t do anything” until symptoms worsen; another reviewer describes the service as busy/understaffed while still valuing the staff’s efforts.

## Summary Vets Now Portsmouth is part of the Vets Now group (a corporate emergency veterinary provider) and focuses on out-of-hours and urgent care rather than routine daytime appointments. The website positions the service as a dedicated pet emergency clinic and also mentions video consultations with a vet. From the latest reviews, owners often describe thorough emergency workups (including “a full range of tests” and a preliminary diagnosis) and pets being monitored during overnight stays. Reviews also show a sharp split on cost and process: some mention costs being clearly outlined and having treatment options explained, while others describe very high bills, medication mark-ups, and demands for large up-front payments before treatment. Concrete details mentioned by owners include: - Pets staying overnight for monitoring/treatment over multiple days. - Costs and treatment options being discussed in some visits. - A complaint about a bandage applied too tightly after a blood draw, causing swelling. - One account alleging treatment delays during a suspected bloat emergency due to up-front payment requirements. ## Services - Emergency/out-of-hours veterinary care (website and reviews). - Diagnostic testing during emergency visits (“full range of tests” mentioned in a review). - Inpatient/overnight hospitalisation for ongoing care and monitoring (multiple reviews reference pets staying overnight, including a four-day out-of-hours stay). - Blood sampling (review mentions blood being taken and a bandage applied afterwards). - Video consultations with a vet (“Video chat with a vet today” mentioned on the website). ## Pricing - One reviewer alleges being asked for **£2,000 up front**, then **£3,000**, during a suspected bloat emergency, and says the total charged was **£4,400**. - One reviewer describes medication pricing as heavily marked up (including an example of pain relief they say is available online for under **£5** being charged at over **£100**), but this is not independently verified in the inputs. - Other reviewers mention the visit being “costly” but say costs were clearly outlined and options were provided. ## People - **Molly (receptionist)** is named in one review; the owner says she looked after their dog briefly so they could use the bathroom. - Vets and staff are repeatedly described as taking time to explain findings and treatment plans (e.g., a vet “took time to ensure I understood what was said and the treatment plan”). - Experiences with staff manner are mixed: several reviews describe staff as kind and reassuring, while one detailed complaint describes staff as cold/dismissive during a critical emergency. ## Reviews **Google rating: 4.4 stars from 500 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Clear pattern of positive experiences around reassurance, kindness, and communication during stressful out-of-hours visits (including owners saying they felt “at ease,” “supported,” and that treatment plans were explained). - Multiple mentions of pets being cared for during overnight stays and being discharged after monitoring/treatment. - Recurring concern about cost: some owners accept it as expensive but felt the service matched the price; others strongly object to pricing, medication mark-ups, and (in one account) needing large up-front payments before treatment. - Quality/safety concern raised: one review reports a too-tight bandage after a blood draw leading to leg swelling noticed later.