Harbour Veterinary Group

- Recent feedback is mostly very positive, with owners often highlighting kindness, professionalism, and clear communication. - Jess and Matko are singled out several times for compassionate care, including support with a heart condition, long-term treatment, and difficult end-of-life moments. - Reviews also mention helpful nurses and reception staff, plus practical examples of care such as rapid action after slug-pellet ingestion, ongoing support for older cats, and travel vaccinations for cats flying abroad.

Harbour Veterinary Group in Portsmouth is part of CVS. Owners describe a friendly, professional practice with support for everyday care as well as more involved cases, including cardiology, urgent appointments during opening hours, parasite treatment requests, and travel vaccinations for pets flying abroad. Recent feedback remains strongly positive overall, with one negative review raising concerns about an unexpected consultation charge and cleanliness.

Services

•General veterinary care: consultations and health checks are mentioned, alongside ongoing support for pets needing repeat visits and routine care.
•Longer-term and more complex care: reviews mention cardiology support for a dog with a heart condition, and continued care for older cats and pets with ongoing health needs.
•Preventive and practical care: parasite treatment requests are mentioned, as well as vaccinations and other required shots for cats flying abroad.
•Urgent daytime appointments: owners describe the team acting quickly during opening hours, including after a dog ingested slug pellets.
•Training environment: the practice is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews say little about cost overall, though one owner reports being unhappy about an unexpected £56 health check charge.

People

•Jess: praised repeatedly for compassionate, long-term care; one owner describes her as a vet they have trusted for nearly 15 years, while another refers to her as their dog's cardiologist.
•Matko: described in reviews as a vet who is friendly, empathetic, and reassuring, especially during difficult visits and end-of-life care.
•Alys / Alyss: mentioned in connection with a dog's check-up and with kind support after an emergency visit.
•Andie, Victoria and Katie: thanked by name as part of the team supporting a dog after an urgent incident.
•Nurses and reception staff: frequently described as helpful, gentle, professional and accommodating.

Reviews

Harbour Veterinary Group has a 4.7-star Google rating from 85 reviews.

•Recent feedback is mostly very positive, with owners often highlighting kindness, professionalism, and clear communication.
•Jess and Matko are singled out several times for compassionate care, including support with a heart condition, long-term treatment, and difficult end-of-life moments.
•Reviews also mention helpful nurses and reception staff, plus practical examples of care such as rapid action after slug-pellet ingestion, ongoing support for older cats, and travel vaccinations for cats flying abroad.
•One negative review alleges an unexpected £56 consultation fee, dissatisfaction with how thorough the exam was, and concerns about cleanliness; this sits against a much broader pattern of positive experiences.

Reviews for Harbour Veterinary Group

Note: Showing the 10 most recent Google reviews out of 85 we track in total. Recent reviews may not be representative of overall sentiment.

crina iordache

3 months ago

Jess has been an incredible vet and a constant source of trust and care for nearly 15 years. She looked after our cat Misty from a kitten until the end with such compassion and expertise, and now she’s doing the same for our new dog, Nova. Jess genuinely cares about the animals she treats and it always shows—she takes the time to explain, listens carefully, and goes above and beyond. I couldn’t imagine trusting anyone else with my pets. Highly recommend.

Miglena Umnikova

10 months ago

Roberta Astor

10 months ago

We use this Veterinary clinic for our two middle aged rescue cats. This is the best Veterinary service I have ever come across. The cats were extremely obese before going into Cat Protection. They've lost weight now and have quite good health but not perfect. I trust the Vets at this Group. They are kind and professional. The nurses and reception staff are excellent too.

Roberta Astor

10 months ago

deborah taylor

2 years ago

Recently my dog has been diagnosed with a heart condition that devastated me and my husband he is so precious but Jess his cardiologist is amazing she goes about and beyond to give my boy the best treatment we are so very grateful she's amazing and all the nurses and receptionist so friendly highly recommend ❤️

karen uttley

2 years ago

Zoe Blunt

2 years ago

I changed bets to get some different worm treatments. I was never told the initial app was a charge! They claim it’s a “ health check “ for £56 and the vet didn’t even touch my dog! Absolutely disgusting and I won’t be paying for a service I never received!!! He literally said hello to my dog then tried to bill me …. Vets are as bad as dentists, absolutely con artists. The receptionist couldn’t care less either when I explained that I was never told it was a health check especially at a charge. I won’t be going back… the place was unclean too

James Eke

2 years ago

Everyone at this vet is absolutely lovely and they couldn't be more helpful. In the last few years our twenty-something-year-old cat Bean has been back and forth for multiple visits. The staff on reception have always been accommodating and friendly, but I'd like to give a special shout-out to Matko. Matko has always been a very friendly and empathetic member of staff. When visiting, he always made us feel at ease, even at more difficult times. He always knew what was best for Bean, and simply you could tell he cared about her and cares about animals in general. You can't ask for more in a vet than you get in Matko, he will always be our first choice should we need any care with our other cat! Unfortunately Bean recently passed away, but once again Matko was there to offer us a friendly welcome even at the worst of times, and once again put us at ease. I have no doubt she received the best care and got to live a longer and healthier life thanks to him.

Moya White

2 years ago

All the Harbour vets are very professional and friendly but we first took Rosie our Pom to the Drayton branch and she fell in love with Matko, the vet who has looked after her health since May 2022. She knows he has real affection for her and she trusts him. She also feels secure with all the staff. The receptionists are helpful and empathetic and the nurses are full of knowledge and good advice and so gentle. Rosie is benefitting from this and we're both looking forward to her check up with the lovely Alys next week. Thank you all at Harbour x PS/ This is an update of my recent visit. Thank you so much Jess for dealing with Rosie's emergency appointment. So quick to act on the right course for Rosie after she ingested some slug pellets from our neighbours garden. Also as always thanks to all the team at Harbour Drayton,the kindness shown recently by Alyss, Andie, Victoria,Matko and Katie who has been so helpful and kind since this event. You're Stars 🌟🌟

Maria Fairchild

3 years ago

All the veranarian are very friendly had excellent experience with them they took care of my pomeranian and two cats never had any problems with them just love the dr he is so good with my baby's both my cats were flying out of the country they were able to take care of all the shots needed to fly ..would recommend them to all my friends and family..Thank you for everything 🌝🐈‍⬛🐈‍⬛🐶