Over the years, I have mainly attended the Havant branch but recently also Southsea and Anchorage Park. The staff in all 3 branches have been kind and caring. I must give a shout out to the receptionists who have always been so patient under what must be trying circumstances, especially when many of us owners arrive upset and anxious.
Over a month ago, my 12 year old dog became poorly, resulting in an admission to the Anchorage Park hospital where they discovered he had a very large liver mass. He was too poorly to return home to die. The vet, Sylvie, was so compassionate and gentle with him. Ellie, the veterinary nurse, known to me from the Havant practice, was present at the hospital, knowing he had been admitted. Her presence offered a personal touch, including much emotional support when the time came for Arnie to be put to sleep. No one rushed us. We had a private room which housed the 5 of us comfortably. We were not disturbed and were told to take as much time as we needed. My dog was kept comfortable, and treated like he was the first dog ever to be put to sleep at the practice when in reality, we know the staff teams in all 3 branches are dealing with this everyday. Ellie went to great lengths to take ink prints of his nose and paws, cut some of his fur, and get it to us later that day so we had something physical of him, knowing we were returning without him. Both practices sent me beautiful signed cards to acknowledge our loss.
Since my dog passed away, I spoke with friends who shared that their experience in this situation with other vet practices was nothing like ours. Therefore, I wanted to post this to let other dog and pet owners know of the positive experience I had in such difficult circumstances. The emotional support, patience and kindness made these final steps slightly more tolerable, and are important in moving through grief. I would certainly recommend Harbour Vets and the current staff team. Thank you to everyone.
Always the BEST service from Harbour. They look after our 2 bunnies Lily and Rosie and do a wonderful job with them. They've been spayed with this practice and had multiple check ups part of our pet plan and they are just so good with them. I wouldn't take them anywhere else. Thank you to an amazing team xxx
Writing on behalf of my daughter, who was in urgent need of help, her dog was having seizures and not coming out of it, she couldn’t drive her car to her vet’s in Emsworth and lives across the road from this vets, so wanted urgent help, and said I can put him in a pushchair and run him across the road, To be seen, and get him help, he had already been seizing a long time, and no revocation that her vets had given her to administer where helping.
She was very distraught and asked for help and was refused any form of compassion or help!!!
Vets are supposed to be animal lovers, and able to help all pets in an emergency as this most certainly was. If they had tried to help he might be with us now as I write this.
Disgusted with how they responded in this emergency !!
Writing on behalf of my daughter, who was in urgent need of help, her dog was having seizures and not coming out of it, she couldn’t drive her car to her vet’s in Emsworth and lives across the road from this vets, so wanted urgent help, and said I can put him in a pushchair and run him across the road, To be seen, and get him help, he had already been seizing a long time, and no revocation that her vets had given her to administer where helping.
She was very distraught and asked for help and was refused any form of compassion or help!!!
Vets are supposed to be animal lovers, and able to help all pets in an emergency as this most certainly was. If they had tried to help he might be with us now as I write this.
Disgusted with how they responded in this emergency !!
Today my 16 year old baby girl went over rainbow 🌈 I cannot thank Vet Paul Ingram and his team for such empathy care and compassion I have never experienced a vets to be so supportive during this very stressful upsetting time
They gave me her paw print and a lock of her hair
The time they spent with us was so very precious
We are truly grateful
Experts in their field
Today my 16 year old baby girl went over rainbow 🌈 I cannot thank Vet Paul Ingram and his team for such empathy care and compassion I have never experienced a vets to be so supportive during this very stressful upsetting time
They gave me her paw print and a lock of her hair
The time they spent with us was so very precious
We are truly grateful
Experts in their field
Awful service, phone regarding my dog with skin issues we can't afford all treatment need. The vets offered to help find a company who help families like us struggling explained a family would adopt our dog and cover all the costs. I mean we didn't want to lose our dog but we couldn't afford what she needed medical wise as we already have tried so many products and medication for her, after the heartbreaking news our family had to make the decision to find someone to help her who can afford all is ( at this point wrle didn't know the company would pay for all her treatments)
I've added myself to the page of the company helping to find a 'post' advertising my dog . Saying if we can't afford the medication side we should have pets. If no one takes her, we're have her put down im actually distraught to see this why the hell didn't the vets 1. Tell us this company could pay for all medication for my dog we could of not gone through all this heartbreak and 2. I am so disgusted to read what ' the vets' advertised my poor little dog as. They made out we didn't want her didn't want to pay for treatment and would have her put to sleep.
Where as in fact we called for help a family with 2 kids working full time struggling to keep on top of our dogs allergies/skin problems we've tried our hardest to be told she needs different medication. I get this and would do anything to make sure my dog gets what she needs, but physically as a family we couldn't afford anything else struggling with day to day life like many. We called for help advise etc instead we've been made to look like mean horrible people. We love that dog like our actual children and I am beyond disgusted with how you've dealt with this.
Awful service, phone regarding my dog with skin issues we can't afford all treatment need. The vets offered to help find a company who help families like us struggling explained a family would adopt our dog and cover all the costs. I mean we didn't want to lose our dog but we couldn't afford what she needed medical wise as we already have tried so many products and medication for her, after the heartbreaking news our family had to make the decision to find someone to help her who can afford all is ( at this point wrle didn't know the company would pay for all her treatments)
I've added myself to the page of the company helping to find a 'post' advertising my dog . Saying if we can't afford the medication side we should have pets. If no one takes her, we're have her put down im actually distraught to see this why the hell didn't the vets 1. Tell us this company could pay for all medication for my dog we could of not gone through all this heartbreak and 2. I am so disgusted to read what ' the vets' advertised my poor little dog as. They made out we didn't want her didn't want to pay for treatment and would have her put to sleep.
Where as in fact we called for help a family with 2 kids working full time struggling to keep on top of our dogs allergies/skin problems we've tried our hardest to be told she needs different medication. I get this and would do anything to make sure my dog gets what she needs, but physically as a family we couldn't afford anything else struggling with day to day life like many. We called for help advise etc instead we've been made to look like mean horrible people. We love that dog like our actual children and I am beyond disgusted with how you've dealt with this.
Paul Ingate is an excellent vet, he has a very gentle and compassionate nature.
My dog has a rare autoimmune condition which Paul has given me good advice to control, maintain her health and keep her happy and comfortable.
His care is genuine.
Paul Ingate is an excellent vet, he has a very gentle and compassionate nature.
My dog has a rare autoimmune condition which Paul has given me good advice to control, maintain her health and keep her happy and comfortable.
His care is genuine.
