CVS UK Ltd Harbour Veterinary Group

CVS UK Ltd Harbour Veterinary Group is part of CVS Group. The website describes it as an RCVS-accredited veterinary hospital set up for small animals, with routine care as well as more advanced work (including diagnostic imaging/tests and surgical specialties such as orthopaedics and keyhole surgery). Reviews give specific examples of ongoing rabbit care (including spays and plan-based check-ups), end-of-life support where owners were given keepsakes (paw print and a lock of hair), and fast access when a cat was acutely unwell (“appointment for straight away” and improvement the same day).

Services

From the clinic website summary

•Consultations (including six-month health checks)
•Vaccinations, parasite control, microchipping
•Neutering/spays
•Dentistry
•Surgery (including soft tissue surgery, orthopaedic surgery, and keyhole surgery listed as specialties)
•Diagnostic tests & imaging
•Cardiology and ophthalmology listed as specialties
•Nurse clinics, including blood pressure checks
•Grooming & nail clipping; anal sac expression
•Pet travel documentation
•Home visits
•Species listed as treated: dogs, cats, rabbits, guinea pigs, gerbils, hamsters, ferrets, tortoises, and small cage birds

Emergency/out-of-hours (website summary)

•States it is open 24 hours a day every day with on-site emergency service “MiNightVet Portsmouth” for out-of-hours support.

From reviews (examples of care mentioned)

•Rabbit spays and multiple check-ups as part of a pet plan
•Kitten spay with post-op items noted: sensitive-tummy food, painkiller, and a onesie to prevent licking; followed by a check-up a couple of days later
•Support and advice for a dog with a rare autoimmune condition (management advice rather than a specific procedure described)

People

•Paul Ingram / Paul Ingate (vet): mentioned by name in multiple reviews. Owners describe him as gentle and compassionate; one review credits him with giving practical advice to manage a dog’s rare autoimmune condition. Another describes him and his team providing end-of-life support and time during a euthanasia appointment, including providing a paw print and a lock of hair.

Reviews

4.6 stars from 164 reviews. - Rabbit and cat care with specific follow-through: owners mention rabbit spays plus repeat check-ups on a pet plan, and a kitten spay where pain relief and a recovery onesie were provided, followed by a recheck a few days later.

•End-of-life support: one owner describes being given a paw print and a lock of hair and having unhurried time with the team during a very difficult appointment.
•Access when very unwell (positive example): a long-term client describes calling at opening and being given an immediate appointment for a very sick cat who improved quickly and went home the same evening.
•Serious negative reports about emergency response and communication: one reviewer alleges being refused help for a dog actively seizing; another describes distress about how a financial-hardship/rehoming support situation was handled and how the dog was advertised, saying it misrepresented their intentions.

Reviews for CVS UK Ltd Harbour Veterinary Group

Note: Showing the 5 most recent Google reviews out of 164 we track in total. Recent reviews may not be representative of overall sentiment.

Rachael Collett

a week ago

Always the BEST service from Harbour. They look after our 2 bunnies Lily and Rosie and do a wonderful job with them. They've been spayed with this practice and had multiple check ups part of our pet plan and they are just so good with them. I wouldn't take them anywhere else. Thank you to an amazing team xxx

Amanda Wood

2 months ago

Writing on behalf of my daughter, who was in urgent need of help, her dog was having seizures and not coming out of it, she couldn’t drive her car to her vet’s in Emsworth and lives across the road from this vets, so wanted urgent help, and said I can put him in a pushchair and run him across the road, To be seen, and get him help, he had already been seizing a long time, and no revocation that her vets had given her to administer where helping. She was very distraught and asked for help and was refused any form of compassion or help!!! Vets are supposed to be animal lovers, and able to help all pets in an emergency as this most certainly was. If they had tried to help he might be with us now as I write this. Disgusted with how they responded in this emergency !!

5 months ago

TIGERLILY

Today my 16 year old baby girl went over rainbow 🌈 I cannot thank Vet Paul Ingram and his team for such empathy care and compassion I have never experienced a vets to be so supportive during this very stressful upsetting time They gave me her paw print and a lock of her hair The time they spent with us was so very precious We are truly grateful Experts in their field

Louise Stephen

9 months ago

Awful service, phone regarding my dog with skin issues we can't afford all treatment need. The vets offered to help find a company who help families like us struggling explained a family would adopt our dog and cover all the costs. I mean we didn't want to lose our dog but we couldn't afford what she needed medical wise as we already have tried so many products and medication for her, after the heartbreaking news our family had to make the decision to find someone to help her who can afford all is ( at this point wrle didn't know the company would pay for all her treatments) I've added myself to the page of the company helping to find a 'post' advertising my dog . Saying if we can't afford the medication side we should have pets. If no one takes her, we're have her put down im actually distraught to see this why the hell didn't the vets 1. Tell us this company could pay for all medication for my dog we could of not gone through all this heartbreak and 2. I am so disgusted to read what ' the vets' advertised my poor little dog as. They made out we didn't want her didn't want to pay for treatment and would have her put to sleep. Where as in fact we called for help a family with 2 kids working full time struggling to keep on top of our dogs allergies/skin problems we've tried our hardest to be told she needs different medication. I get this and would do anything to make sure my dog gets what she needs, but physically as a family we couldn't afford anything else struggling with day to day life like many. We called for help advise etc instead we've been made to look like mean horrible people. We love that dog like our actual children and I am beyond disgusted with how you've dealt with this.

7 months ago

Anne Aldworth

10 months ago

Paul Ingate is an excellent vet, he has a very gentle and compassionate nature. My dog has a rare autoimmune condition which Paul has given me good advice to control, maintain her health and keep her happy and comfortable. His care is genuine.

Georgina Coleman

5 years ago

Our female kitten, Nova, was spayed a little while ago and I'm very happy with the treatment and care she received. Good price, especially with being on the healthy pet club. The vets and veterinary nurses were lovely and Nova seems happy with them, cuddling them and purring. She was given sensitive tummy food, painkiller and a onesie to stop her licking the wound. A couple of days later she had a check up and the vet was lovely, giving her a cuddle and was really gentle. Having four cats I've used them as a vet for over ten years and top quality treatment every time. A couple of years ago one of my other cats, Cicero, was very unwell and I phoned as soon as the vets opened and I was given an appointment for straight away. The vet saw him and was really kind to me because I thought he was going to die he was so sick. They treated him and he improved so quickly I could take him home that evening and within 24 hours it was like he'd never been ill. Fantastic vets, easy to get to and lovely staff. Photos show Nova's wound, the onesie and Nova and Cicero.