The Pet Vet Portsmouth

The Pet Vet Portsmouth offers a mix of routine and emergency treatment, with on-site diagnostics listed on its website (X‑ray, ultrasound, dental X‑ray, and an in‑house laboratory), plus nurse clinics, home visits, and a Pet Health Plan. Recent reviews give concrete examples of how the team operates day-to-day: owners mention being kept updated throughout a spay procedure, being fitted in for a same-day appointment for a cat, and receiving compassionate help arranging cremation even when not registered with the practice. The clinic also advertises 0% finance via CarefreeCredit (eligibility subject to credit checks).

Services

•Vet consultations and nurse clinics (website).
•Home visits (website).
•Routine and emergency treatment (website; the clinic data also flags emergency services).
•Diagnostic facilities: X‑ray, ultrasound, dental X‑ray, and an in‑house laboratory (website).
•Dentistry support implied by dental X‑ray (website).
•Orthopaedics (website).
•BOAS surgery (website).
•Exotic pet care (website).
•Pet health certificates (website).
•End-of-life support mentioned in reviews, including cremation arrangements and “goodbye” appointments (reviews).
•Preventive care mentioned in reviews: vaccines and routine check-ups (reviews).
•Veterinary Nurse Training facility (clinic data).

People

•Lisa (reception): described as friendly and helpful, and specifically thanked for making an insurance claim process “easy and simple” (review mentions VetSure) (reviews).
•Emily (reception in one review; also named alongside Roe in another): owners mention clear explanations and patient handling, especially with nervous pets (reviews).
•Roe (role not stated): called out for “great work,” with praise focused on knowledge and explaining things to clients (reviews).

Reviews

Google rating: 4.6 stars from 451 reviews.

•Clear, step-by-step explanations during appointments and treatment (e.g., “explained every step” during a visit).
•Communication during procedures: one spay review describes being kept informed throughout the day and feeling able to contact the clinic afterwards if problems arose.
•Appointment flexibility: one owner reports their cat was fitted in the same day despite initially booking for the next day.
•Support around payment/claims: reviews mention staff helping discuss payment methods, a “premium” health plan that reduced costs, and straightforward insurance claim handling (VetSure mentioned by name).
•End-of-life care: multiple reviews describe compassionate support during euthanasia/goodbye visits and help arranging cremation, including for someone not registered with the clinic.
•Handling anxious pets: owners mention calm, patient handling that helped nervous dogs feel less scared during visits.
•Cleanliness/setting: one review specifically notes the premises felt “very clean and inviting.”

Reviews for The Pet Vet Portsmouth

Note: Showing the 5 most recent Google reviews out of 451 we track in total. Recent reviews may not be representative of overall sentiment.

Claire Owen

in the last week

Sadly our old cat collapsed and died unexpectedly on Saturday evening. I wasn't registered at this Vets but contacted them Sunday morning to ask about cremation. Staff at the Portsmouth Clinic were kind, compassionate and very helpful, providing an excellent service at a difficult time.

natasha winning

Bet was amazing seeing pepper explained every step they were doing and treatment for pepper fantastic service great friendly staff front eh time you walk in

jane gilbraith

3 weeks ago

Our 8mth old pup was recently spayed at The Pet Vet Portsmouth. From start to finish, the attention, care and advice given was of the highest standard. Every single member of staff we dealt with were professional, friendly, but most importantly, really invested in the care of our pup. We were kept informed throughout the whole day of the procedure, and felt we could contact at any time, both on the day and after we got home, if we had any problems. Thank you Pet Vet Team Portsmouth, you are all amazing 👏

Behzad “B” Mokhtari

Super friendly and attentive staff and vets. They are very patient and knowledgeable, explaining everything and doing the best they can! Real shoutout to Emily and Roe for their great work and everyone else. Has been an all round positive experience for us from vaccines, routine check ups to infection control and all the rest.

Alison Cleife

a month ago

Was really lovely and attentive to Betsy

E H

2 weeks ago

We bid our beautiful boy, Jinksy, a deeply emotional goodbye today and the staff were fantastic on both this visit and a previous one. Thank you Pet Vet x

s ferr

What a wonderful place! I took my dog for the first time today who is very old. He is normally scared of vets but was not nervous at all. The vet and receptionist were so lovely and friendly, and incredibly kind to my dog. The place is very clean and inviting. I wish I had moved over to them sooner.

Joanna Cooke

Love the team at The Pet Vet. They have been our vet for 6+ years since we adopted Chester. The girls on reception, Lisa and Emily, are always so friendly. They have always been attentive and taken the best care of him. He's a nervous boy since an emergency visit and an operation and they're so calm and patient with him. I also love that they are connected with our insurance provider, VetSure, and when we had to make a claim it was so easy and simple and they took care of everything. Thanks Lisa! Jo & Mark x

Liberty Dale

Vets were very kind, managed to fit my cat in for a same day appointment even though I booked an appointment for the next day. Over the phone they were helpful about finding out payment methods after my concerns about not being able to afford treatment. After everything, the overall cost was much cheaper than expected and they allowed me to sign up for a premium health plan for my cat which reduced the cost significantly. The receptionist was also very helpful and kind and explained the overall health plan and it's benefits and help me set it up.

Tracy Riley

3 months ago

Been bringing molly since she was a pup and has been looked after soo well. She's had 2 surgeries, it's like taking her to a family friend rather than a vets. Molly loves visiting all the staff and they love her to.