StreetVet Portsmouth

Available public information for StreetVet Portsmouth appears to relate to Hendy Car & Van Store in Portsmouth rather than a veterinary practice. Because of that mismatch, there is not enough reliable evidence here to describe veterinary services, facilities, opening hours, or a clinical pet-care team. The consumer feedback attached to this listing is about car sales and aftersales experience, not animal treatment.

Services

•No veterinary services can be reliably confirmed from the public information attached to this listing.
•Recent consumer comments instead describe car retail services, including browsing used vehicles, personal video walkarounds, test drives, sales support, vehicle collection, and some aftersales contact.
•Specific examples mentioned include a varied test drive, a personal video of the car before viewing, and one customer being collected from Cosham station when delayed.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments on value relate to vehicle purchases rather than pet care: some buyers describe good value and a hassle-free sale, while one negative review mentions pressure to buy an extended warranty and extra costs after faults appeared soon after purchase.

People

Named people in public reviews are associated with the Hendy car sales business rather than a veterinary team

•Ryan — repeatedly praised for clear communication, product knowledge, a personal video walkaround, test-drive support, and helpful customer service.
•Codi Rowland — commended for attention to detail and helping collections run smoothly.
•Marian — described as helpful, knowledgeable, and not pushy.
•David — mentioned positively for a relaxed, comfortable buying experience.
•Jack — described as friendly and good at answering questions.
•Phillip — briefly praised for going above and beyond.
•Carl — earlier reviews describe him as helpful and easy to deal with.
•Adam Davies — named in one complaint about slow follow-up on aftersales issues.

Reviews

Google rating: 4.2/5 from 515 reviews. Written feedback available here is about car buying and aftersales, not veterinary care.

•Many positive reviews describe a relaxed, low-pressure sales experience, with staff seen as friendly, knowledgeable, and easy to deal with.
•Repeated positives include personalised communication such as video walkarounds, clear answers to questions, smooth handovers, and support during test drives.
•Ryan, Codi, Marian, David, Jack, and Phillip are the names most often praised in recent comments.
•The overall picture is mixed rather than uniformly positive: a small number of recent complaints mention warranty upselling, vehicle faults shortly after purchase, delays around paperwork or keys, and slow aftersales responses.

Reviews for StreetVet Portsmouth

Note: Showing the 10 most recent Google reviews out of 515 we track in total. Recent reviews may not be representative of overall sentiment.

Orlando roberts

2 months ago

Very poor. Sales process was fine apart from the hard sell on an extended warranty I didn't want. The problems started the minute I had the car and left the showroom. On the way home, it started to rain heavily, unfortunately the wipers were completely shot and not fit for purpose. It should never have been handed over in that condition. Next issue - no record of the MOT online. I raised this with Hendy and they sent me an internal sales receipt to show it had been done but I then had to liaise with DVLA to get it sorted. Not sure a customer should need to do that, certainly first time I have had to do it when buying a car. 48 hours after buying the car 4 warning lights come on: - error: stop start system - error: stabilisation control - front assist unavailable - error: tyre loss indicator I obviously contact Hendy who very slowly and occasionally reply to me, or don't at all depending on the day. So I took it to m y local garage to get fixed and it cost me £180. I write to Hendy "customer services" and get assigned the used car sales manager - Adam Davies - who sends me an email days later saying he has tried to call me (no evidence he had). I rang back - no answer - so I ask for a call back (which I don't get), I email him - no answer, I email again - no answer, I call again - you got it - no answer. Truly diabolical customer experience.

Pam Read

Have just purchased our second car from Hendy. Its a lovely place to browse all the different models of cars with nobody hassling you. When we needed assistance we were introduced to Marian, a lovely guy from Romania. He was an absolute pleasure to deal with, very helpful and extremely knowledgable, making the whole process go as smoothly as possible.

kevin holdaway

Purchased 10 vehicles here within a year, every vehicle had to go back with issues. Having to wait months for missing keys

Emma Kindell

A very relaxed buying experience. No pushy hard sell style. Ryan was a pleasure to deal with despite having lost his voice. He accommodated us in a varied test drive so we could experience the drive and performance of the car. A very accomplished sales man and an asset to Hendy.

Nathan Grace

3 months ago

Excellent service - Phillip went above and beyond. Thank you!

ZXCV47642

4 months ago

Codi Rowland's attention to detail, customer service skills, and friendly manner are second to none. Thank you Codi for all your help! 👍

Tracy Weller

5 months ago

Right from my initial enquiry I was kept informed regarding who would look after me during the sale process. I was sent a personal video of the car from my sales person Ryan. I arrived for my test drive and Ryan was knowledgeable, keen to help and made the whole process seamless for me.

Nick Robertson

Great service by David when purchasing a new car! He made the entire progress so relaxed and comfortable, really impressed!!

Paul Jarvis

Very helpful salesman not pushy thanks for all your help Marian.

Julie Bussey

We've just bought a nearly new Skoda from Hendy Car & Van Store and are delighted with the vehicle and the hassle free transaction. The car's excellent and we got it for a very good price. Codi was extremely helpful and went out of her way to ensure things went smoothly when we collected the vehicle. Couldn't have asked for more!