Avoid at all cost. Took a friend here after purchasing a new car in past from Hendy thinking it was a safe option. OMG couldn't have been a bigger mistake and more wrong. She bought a car and it is was delivered faulty. Been absolute nightmare trying to get isues resolved. Had to give one star to write the review but maybe stick a minus before that. Such a shame that this place pulls the Hendy name into the gutter.
Thank you to Phillip for a refreshing and enjoyable experience with buying my car, ensuring everything was in place before collection. This dealership has a friendly and welcoming atmosphere together with knowledgeable staff, making it a smooth transition from start to finish.
Bought my car with Hendy. These guys are good. Phil always left me at easy with everything. Explained everything. All the in the most chilled out way possible. They Went above their own MOT policies. Did put some petrol on the vehicle before i moved out. Its little things but they do matter. This car is a blessing for us and many blessings for you guys.
Alex
Avoid- extremely disappointing experience.
I have deliberately waited several months before writing this review, as I don’t think it’s fair to judge a company based on one bad day or an isolated problem. Unfortunately, after giving this company plenty of opportunity to resolve the issues I experienced, I feel I have to share my experience.
I purchased an Audi Q3 from them and within two days the car had broken down. It quickly became apparent that the vehicle had multiple problems.
After numerous trips back to the garage and several conversations with the manager, Adam, I was told that the battery had been replaced. However, the vehicle continued to suffer from the same problems and continued breaking down.
Having paid for the vehicle in full, I eventually requested a refund. After further discussions with Adam, we came to an agreement that I would swap the vehicle rather than proceed with a refund.
Unfortunately, even the replacement transaction came with problems. I was given two keys and naturally assumed both belonged to the replacement vehicle. I subsequently discovered that one of the keys was actually for a completely different car. I was then told that their terms state that they only supply one key.
To make matters worse, months after the transaction had been completed, I received an email asking me to sign paperwork that the garage had apparently failed to complete at the time of the sale.
Throughout the whole process I made numerous trips back to the garage, had multiple conversations with management and gave them several opportunities to put things right. This wasn’t a case of one minor issue with a used car — it became a prolonged and extremely frustrating experience.
I deliberately waited several months before writing this review because I wanted to give the company a fair opportunity to resolve matters and didn’t want to leave an emotional review immediately after the problems started.
Unfortunately, after everything that happened, I would not buy another vehicle from this company and would advise others to exercise extreme caution if doing so.
Really happy with my new car. Keelan was great from start to finish, really easy to deal with and made the whole process simple and stress free. Wahid was also really friendly and helpful keeping me in the loop the entire time. Really pleased with the service and would definitely recommend!
Very poor.
Sales process was fine apart from the hard sell on an extended warranty I didn't want.
The problems started the minute I had the car and left the showroom. On the way home, it started to rain heavily, unfortunately the wipers were completely shot and not fit for purpose. It should never have been handed over in that condition.
Next issue - no record of the MOT online. I raised this with Hendy and they sent me an internal sales receipt to show it had been done but I then had to liaise with DVLA to get it sorted. Not sure a customer should need to do that, certainly first time I have had to do it when buying a car.
48 hours after buying the car 4 warning lights come on:
- error: stop start system
- error: stabilisation control
- front assist unavailable
- error: tyre loss indicator
I obviously contact Hendy who very slowly and occasionally reply to me, or don't at all depending on the day. So I took it to m y local garage to get fixed and it cost me £180.
I write to Hendy "customer services" and get assigned the used car sales manager - Adam Davies - who sends me an email days later saying he has tried to call me (no evidence he had). I rang back - no answer - so I ask for a call back (which I don't get), I email him - no answer, I email again - no answer, I call again - you got it - no answer.
Truly diabolical customer experience.
Have just purchased our second car from Hendy. Its a lovely place to browse all the different models of cars with nobody hassling you. When we needed assistance we were introduced to Marian, a lovely guy from Romania. He was an absolute pleasure to deal with, very helpful and extremely knowledgable, making the whole process go as smoothly as possible.
Purchased 10 vehicles here within a year, every vehicle had to go back with issues. Having to wait months for missing keys
A very relaxed buying experience. No pushy hard sell style. Ryan was a pleasure to deal with despite having lost his voice. He accommodated us in a varied test drive so we could experience the drive and performance of the car. A very accomplished sales man and an asset to Hendy.
Excellent service - Phillip went above and beyond. Thank you!
